Effective Date: August 18, 2021
Information We Collect
Use of Your Information
Sharing Your Information
Retention of Your Information
Links to Third-Party Websites
Children and Students
Information We Collect
When you interact with us or our Sites, Wiley may collect personal data about you in the following ways: directly from you; through automated technologies such as cookies; and from other sources, such as our business partners and data processors.
INFORMATION YOU PROVIDE DIRECTLY
We may collect information directly from you if you use our Sites, visit our office locations, or communicate with us. This information may include the following, depending on how you interact with Wiley:
- Contact details, such as your name, email address, postal address, telephone number, and social media handle;
- Demographic information, such as your age, gender, and educational, professional or other background information;
- Username and password;
- Payment information, such as a credit or debit card number;
- Educational, professional, or other interests;
- Comments, feedback, posts, and communications with other users of Wiley’s services;
- Background check information (e.g., for job applicants);
- Photo or video (e.g., by closed-circuit television if you visit our office locations);
- Communication preferences, language preferences, or other preferences; and/or
- Other identifiers, such as a government-issued identification number (e.g., Social Security Number, tax identification number) or institution-issued identification number (e.g., student ID number).
You may need to create an account with Wiley in order to access certain content and to make use of additional features on our Sites, and some additional information may be requested during registration depending on the content or service you would like to access.
INFORMATION COLLECTED THROUGH AUTOMATED TECHNOLOGIES
We may automatically collect certain information when you use our Sites, either directly or through our third-party analytics providers. This information may include Internet Protocol (IP) address, browser type and settings, device identifier details, internet service provider (ISP), referring and exit pages, the Site content you interacted with, operating system, clickstream data, location data, or other usage information. We (and third parties acting on our behalf) may collect this information through certain tracking technologies, including cookies, web beacons (also known as tracking pixels or pixel tags), embedded scripts, location-identifying technologies, device recognition technologies, and session replay software. We may combine the information collected through these technologies with other information we collect about you.
Wiley uses this information to enable Site functionality, understand Site interaction trends, gather demographic insights about our user base, personalize your experience on our Sites, and otherwise administer and improve our Sites and services. While we do not currently respond to “do not track” browser signals, you have several options to exercise choices about cookies and tracking technologies. For more information about cookies and tracking technologies on our Sites and how to control their use on your devices, please read our Cookies and Tracking Technologies Policy.
INFORMATION WE RECEIVE FROM OTHER SOURCES
Wiley may receive information about you from third parties such as: business partners and data processors in technical, payment and/or delivery services; advertising, marketing, digital and social media agencies; data brokers; analytics providers; academic institutions; journal owners, societies and similar organizations; search information providers; third parties who may recommend you as a potential author, reviewer, editor or contributor; and credit reference agencies.
If you choose to register and sign in by using a social media or other third-party account as an identity service (such as your Facebook or Google account), the authentication of your account is managed by that third party. Wiley will collect your name, email address and any other information that you agree to share with us at the time you give permission for your Wiley account to be linked to your third-party account.
You should be aware that personal data (such as your name, social media handle, image, avatar, email address, or other identifier) that you voluntarily make publicly available by posting online to other users (e.g., on social media, forums, comments, or in chat rooms) could be collected and disclosed by others. Wiley cannot prevent or monitor the collection or disclosure of publicly available personal data you post online.
Use of Your Information
Depending on how you interact with Wiley, and with your prior consent where necessary, Wiley may use your personal data for purposes of:
- Performing any contract or other transaction we enter into with you;
- Providing, activating, managing and supporting our products or services;
- Notifying you about changes or updates to our Sites, products, or services;
- Communicating with you about our or our partners’ programs or events (including webinars, conferences, or promotional activities such as sweepstakes, contests, or surveys);
- Marketing our Sites, products, or services to you (including by delivering commercial emails, newsletters, targeted advertising, phone calls, and/or SMS messages);
- Operating, evaluating and improving our business (including enhancing and personalizing our Sites, services, products and communications; developing new Sites, services and products; and assessing the effectiveness of our promotions and advertising);
- Performing data analytics for internal research or other business purposes;
- Responding to your inquiries, requests, or other comments;
- Our initiatives such as Open Access, Open Science, or diversity and inclusion initiatives (for example, we may use information such as inferred gender to analyze representation and improve equitable outcomes);
- Complying with our legal or regulatory obligations.
In addition, we may use your personal data for other purposes that we may notify you of from time to time where we have a legitimate business interest, your prior consent, or another lawful basis to do so. We use the information collected through automated technologies for the purposes described in the “Information Collected Through Automated Technologies” section above.
Wiley may aggregate or de-identify information so that it can no longer identify you. Subject to applicable laws, Wiley may use this aggregated or de-identified information for analytical purposes, such as developing and improving our products and services, identifying industry trends and developments, and benchmarking. Where permitted by law, we may share aggregated or de-identified information with third parties.
Retention of Your Information
We retain your personal data for as long as necessary to carry out the purposes described above and for any additional period that may be required by law.
The security, integrity, and confidentiality of your personal data is important to Wiley. We store most information about you in computer systems and databases operated by us or our service providers. Some information about you is recorded in paper files that we store securely. We have implemented technical, administrative, and physical security measures that are designed to protect personal data throughout our systems from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.
Children and Students
If you are a minor under applicable law, you should not use Wiley’s Sites or services for any purpose without first obtaining consent from your parent or guardian. We do not knowingly collect, use or disclose information from or about a child under 13 years old without the prior consent of their parent or guardian. If you would like to review any personal data that we have collected online from your child, request to delete such information, request that there be no further collection or use of your child’s information, or if you have questions about these information practices, you may contact us at [email protected].
In the United States, certain information regarding students is governed by the Family Educational Rights and Privacy Act (FERPA). Please click here to read our FERPA Policy.
You have the right to request to:
- Access the personal data we have about you;
- Receive an electronic copy of the personal data we have about you;
- Rectify any errors in your personal data;
- Delete your personal data; and
- Restrict or object to how we process personal data about you.
If you submit a request which cannot be fully or partially fulfilled for legal or technical reasons, an explanation for this limitation will be provided. You also have the right to lodge a complaint with a supervisory authority. You will not receive discriminatory treatment by us for the exercise of any of your rights.
To exercise your rights, you may submit a request to us by email at [email protected] or by phone at +1-833-719-2300. Only you, your authorized representative, or you on behalf of your minor child may submit a request. For the protection of all individuals’ personal data, we will only process your request if we can reasonably verify that you are, or are the authorized representative of, the person whose personal data we hold.
If at any point you wish to review or change your preferences regarding marketing communications, you can use the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive from us, or submit an email request to [email protected]. Note that you may still receive transactional communications from Wiley if you engage with our products or services.